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Bouncing Back Ezine Archives
ON CUSTOMER SERVICE
We want it - we expect it -
and we become irritated with and often avoid any people or organizations that
don't provide it.
Instead of handling complaints and problems customer service should be a means
for avoiding them altogether.
Unless you're a hermit living an isolated life, you're in the customer service
business. What is the quality of caring, consideration, and assistance that you
provide to others?
"I can't help thousands. I can help only the one who stands before me." - Mother
Teresa
As Mother Teresa pointed out, customer service is a one-at-a time thing. Give
the best you can to the individual standing before you or working beside you and
you'll both be more successful.
Customer service is not the proverbial "rocket science." It is simple courtesy,
a willingness to listen, and a desire to help. Stop what you're doing and take a
few minutes to inventory the quality of your service to:
1. Your customers/clients
2. Your team or the people with whom you work
3. Your significant other
4. Your children
5. Your friends and neighbors
Ask yourself these questions for each of the above and rate yourself from one to
five, one being the lowest and five being the highest or best.
How well do you listen? How often do you smile and make a friendly comment? When
was the last time you were helpful? How do you rate on the courtesy scale?
Those with the highest scores (4 and above in every category) will be the most
successful in work and life.
If your score was above three with customers and clients only, you'd better work
on personal relationships. Any score of three or below needs work. Do it.
Write down three things that you will do today to improve your "customer
service."
1.
2.
3.
"Great opportunities to help others seldom come, but small ones surround us
daily...." - Sally Koch
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For information on how coaching can help you or your group
stay focused and achieve goals with less anxiety and wasted
effort contact Linda Nash at
linda@lindanash.com
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©Linda
Nash
Linda
Nash is a nationally recognized consultant, speaker and author in the
areas of change and resilience. To receive her free E-zine Bouncing Back go to
www.Lindanash.com To contact Linda
call
314.872.8787 or e-mail
Linda@Lindanash.com
Bouncing Back Ezine Archives
Linda
Nash
1010 Thoreau Court, Suite 310
St. Louis, MO 63146
Ph: 314.872.8787 | 800.701.9782
linda@lindanash.com | www.LindaNash.com
Copyright 2003 by Linda Nash. All rights reserved.
You may not reproduce this material without explicit prior
written permission.